Enjoy a risk-free shopping！

Customer Support Team：support@pumpyjoy.com
Handling Time: Reply within 24 hours on weekdays, and reschedule to the next business day on weekends or holidays.

90-Day Return: We provide 90 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund. You can contact us via support@pumpyjoy.com.

Please note: We are unable to accept returns in the following circumstances:

• You entered the incorrect address
• The package was stolen
• A personal preference and the package has been opened (Due to the intimate nature of the items we sell, we only accept returns that are unopened and have intact packaging and tags)
• The customer purchased the incorrect product
• If the package is lost as a result of merchant or logistics issues, you can contact customer service to confirm the solution.

 

Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product,  pls contact our Customer Care support@pumpyjoy.com, we are able to make a change or cancel your order before the product is shipped from our warehouse.

If your product has been shipped already, we could not make changes anymore. 

 

Incorrect Product Received

What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you? There're 2 ways to back your money: 

1. Please reject the package at the time of delivery and mark Return to Sender (RTS).
2. Please contact us within 48 hours once you received the package, we are glad to guide you through the return process.

Product Not Received

If your product is not delivered at all, pls contact the logistic carrier to figure out where is your product and when will it arrive.

If you make sure your product was stolen or lost, pls contact our Customer Care support@pumpyjoy.com, we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund for you as soon as possible.

 

Product Damaged or Faulty 

If you have received a damaged or faulty product, pls contact our Customer Care support@pumpyjoy.com to clearly detail the issues you are having, we will replace or refund your order at our discretion.

We need you to return the faulty product and any accessories that came with it, with their original packaging.

 

Any Other Return Request

If you still need help with any other return request, please contact our Customer Care support@pumpyjoy.com, who will be happy to help with any queries you may have.

 

Refund

We will inspect your return within 3-5 business days of receipt and provide a refund. We'll let you know the outcome of the check and if a refund has been approved. If approved, you will be automatically refunded to the original form of payment. Note that your bank or credit card company may take some time to process and post the refund.